Rules
1. Purpose and Scope of the Terms of Service of exchnage.net
1.1. These Terms of Service of exchnage.net (hereinafter — the Rules) set forth requirements and describe:
1.1.1. The procedure for providing the multi-currency exchange service Exchnage
1.1.2. The public offer to Users of the exchnage.net service
1.1.3. The allocation of liability for use of and provision of services by exchnage.net
1.1.4. Measures to minimize the risk of money laundering and terrorist financing.
1.2. Exchnage or the Service — a system that provides Users with the ability to exchange cryptocurrency for electronic money and/or national currency, as well as to exchange electronic money and/or national currency for cryptocurrency, located and operating on the Internet at https://exchnage.net/
1.3. Before using the services of exchnage.net, the User must read these Rules in full, the Service Privacy Policy published on the Service website, and accept them.
1.4. Use of the Service is possible only if the User accepts all terms of the Rules.
1.5. The current version of the Rules is publicly available on the Service website. The Service Administration may unilaterally amend these Rules at any time. Such amendments take effect 3 (three) calendar days after the new version is published on the website, unless the new version specifies otherwise. If the User disagrees with the amendments, they must stop accessing the Service website and cease using the Service materials and services by sending a notice to info@exchnage.net
2. Terms and Definitions
2.1. KYC & AML — "Know Your Customer" verification procedures within anti-money laundering standards and "Anti-Money Laundering" (countering money laundering).
2.2. P2P — an overlay computer network based on equality of participants.
2.3. Account — a unique account on the Service website identifying the User.
2.4. Blockchain — a continuous sequential chain of blocks (linked list) built according to specific rules, containing information about transactions between users' digital keys (wallets), which can be transferred from one computer (person) to another via the Internet.
2.5. Bank card verification — verification that a bank card (or account) belongs to its owner. Verification conditions are set by the Service and are performed once for each new account (bank card) of the User.
2.6. Order — the User's expression of intent to use one of the services offered by the Service by completing an electronic form on the Service website, under the terms described in these Rules and specified in the Order parameters.
2.7. Cryptocurrency — Bitcoin, Litecoin, Ethereum, and any other blockchain-based currencies.
2.8. Rate — the value ratio of cryptocurrency, electronic money, and fiat currency to each other during exchange.
2.9. National currency (fiat currency) — legal tender of the respective state (ruble — Russian Federation, hryvnia — Ukraine, US dollar — USA, etc.).
2.10. Partner — a person providing the Service with user acquisition services, the terms of which are described in these Rules.
2.11. Payment — a transfer of cryptocurrency, electronic money, or fiat currency from User to User or from User to the Service, and vice versa.
2.12. Payment system — a software and hardware product developed by a third party that implements accounting of monetary obligations and settlement between its Users.
2.13. User — a capable individual aged 18 or older or a legal entity using the Service.
2.14. Service — a system that provides Users with the ability to exchange cryptocurrency for electronic money and/or national currency, as well as to exchange electronic money and/or national currency for cryptocurrency, located and operating on the Internet at https://exchnage.net
2.15. Messages — letters sent via email.
2.16. Funds — cryptocurrency, electronic money, and fiat currency, in accordance with Section 5 of these Rules.
2.17. Service services — assistance in conducting P2P operations between individuals for cryptocurrency exchange, as well as other services listed on the Service storefront.
2.18. Electronic money — funds held in User accounts of electronic payment systems (QIWI, Yandex Money, etc.)
2.19. High-risk transaction — a transaction where the total volume of high-risk assets (such as: Dark Service, Stolen Coins, Fraud Shop, Illicit Actor/Organization, High-Risk Jurisdiction, Lending Contract, Dark Market, Illegal Service, Mixer, Ransom, Scam, Terrorism Financing, Gambling, Fraudulent Exchange, Sanctions, Child Exploitation, Enforcement action, and others) equals $300 or more, or 30% or more of the transaction amount.
3. Service Operating Hours
24/7
4. Account Usage Rules on Exchnage
4.1. The Service is intended for personal use only. By registering on the website, the User consents to providing exchnage.net with accurate personal data in accordance with the Site registration procedure. The User also agrees not to use any account other than their own and not to attempt unauthorized access to other users' accounts or the Service infrastructure.
4.2. The Service may conduct additional checks of User information and request any necessary documentation for any reason related to the User's use of the Service and/or as supporting evidence for any information the User provides to the Service.
4.3. The Service Administration may at any time, at its sole discretion, refuse to allow the User to open an account, block it, or suspend any transaction until review of the information provided by the User is complete.
5. Service Provision Procedure
5.1. Service orders are placed by the User by submitting an Order through the Service website.
5.2. By using the Service, the User confirms that they lawfully own, use, and dispose of the cryptocurrency, electronic money, or fiat currency involved in the relevant Payment.
5.3. The Service does not accept or send cryptocurrency, electronic money, or fiat currency from or to accounts of third parties who are not Users. The Service does not provide exchange services using bank cards (accounts) that do not belong to the User. The Service does not enter into partnerships with commercial enterprises and is not an agent in settlements for any transactions between the User and third parties.
5.4. Before starting an exchange, the user must independently check the risk level of their transaction (funds), for example using https://amlbot.com/
5.4.1 The internal high-risk transaction screening system checks incoming transactions to prevent the laundering of money or other property obtained (including by other persons) through criminal means.
5.4.2 If a high-risk transaction is detected (where the total volume of high-risk assets equals $300 or more, or 30% or more of the transaction amount), the exchange service suspends the exchange, blocks the user's account with funds from conducting exchange operations, and sends the user a request for additional information regarding the transaction (KYC request).
5.4.3 Refunds and fulfillment of financial obligations for orders involving high-risk transactions are completed within 48 hours of receiving all requested documents and photo/video information (in the absence of additional Exchange requests), per the exchange service request, minus the exchange service fee for aggregate costs/expenses incurred by the exchange service as a result of the user's actions, regardless of intent. The exchange service fee is up to 10% of the exchange amount.
5.5. By placing an Order, the User instructs the Service to act on their behalf and at their expense to perform actions to exchange cryptocurrency, electronic money, or fiat currency with another User.
5.6. Order processing time by the Service is no more than 2 hours after the Service begins operations. Funds are fixed at the moment they are received on the exchange.
5.7. The Service fee for providing exchange services is reflected in the Order and confirmed by the User on one of the user interface pages.
5.8. Within the time allotted by the regulations (depending on the exchange direction, specified when creating the Order) from receipt of cryptocurrency, electronic money, or fiat currency from the User in the amount specified in the relevant Order, the Service must transfer the received cryptocurrency, electronic money, or fiat currency to the details and in the amount specified by the User in the Order.
5.9. If the rate changes during Order processing, the Service recalculates the order at the rate at the time the cryptocurrency is credited to the account, or refunds the Funds taking into account the Payment system fee in USDT equivalent at the time the Order rate is fixed.
5.10. If a delay in transaction confirmation occurs during Payment system confirmation, the Service recalculates the Order at the rate at the time the cryptocurrency is credited to the account, or issues a refund taking into account the payment system fee in USDT equivalent at the time the Order rate is fixed.
5.11. For the purposes specified in Sections 5.8–5.9 of these Rules, the refund amount cannot be calculated in cryptocurrency.
5.12. The Service's obligation to transfer cryptocurrency, electronic money, or fiat currency to the User is considered fulfilled at the moment cryptocurrency, electronic money, or fiat currency is debited in the relevant Payment system from the Service account, as recorded in the transaction history of the relevant Payment system.
5.13. If the User has paid for an order but wishes to cancel the exchange, the Funds are refunded in USDT (TRC-20) minus 2% (two percent) of the payment amount, but not less than 2,000 rubles (or equivalent), as well as minus the fee of the relevant Payment system. This rule does not apply to Section 5.4
5.13.1 If the user specified in the order a wallet related to prohibited resources (High Risk), the service reserves the right to unilaterally cancel the order. Fiat funds received from the user are returned within 48 hours of receipt, minus a fee of 4% (but not less than 2,000 rubles).
5.13.2 If the user does not withdraw funds within 24 hours after receiving the QR code for cash withdrawal, the Service may cancel the user's order. Funds sent by the user under the order are returned in USDT equivalent minus a fee of 2% (but not less than 2,000 rubles).
5.14. The Service may cancel an Order for exchange of cryptocurrency, electronic money, or fiat currency created by the User if payment for such order has not been received by the service account within 30 (thirty) minutes of creating such order.
5.15. If when attempting to transfer Funds to the User's bank card (account) the card (account) is blocked because the User's bank card (account) or the User themselves is on any kind of "blacklist" or "stop list" of the relevant Payment system or tax authority of the state where the User is a resident, the Service reserves the right to unilaterally refuse to provide exchange services and refund the Funds to the User minus a fee of 20% (twenty percent) of the current exchange amount.
5.16. Refund of Funds in the case provided for in Section 5.4 of these Rules is possible upon the User providing documents as required by the Service.
5.17. If suspicious activity is detected during Order placement by the User, the Service may, to prevent harm, suspend execution of such operations until the reasons for such activity are clarified.
5.18. The Service may refuse to perform an exchange if cryptocurrency, electronic money, or fiat currency was transferred to the Service account without placing an Order through the user interfaces on the Service Site. Cryptocurrency, electronic money, or fiat currency transferred to the Service account by the User without placing an Order through the user interfaces on the Service Site may be returned to the User upon request, minus the payment system fee in accordance with the restrictions established by these Rules.
5.19. The Service has the right to refuse to provide services to the User if the User fails to provide complete and sufficient data necessary for identification, and to block Funds received from the User until such data is provided.
5.20. The Service provides services only for exchanging cryptocurrency for electronic money or fiat currency, or vice versa. The Service does not conduct currency operations regarding national currencies and is not subject to national and international foreign exchange regulation and control legislation.
5.21. The Service makes reasonable efforts to ensure access to services and the exchnage.net website in accordance with these Rules. However, the Service may suspend use of the website for maintenance and will make reasonable efforts to notify the User in advance. Thus, the user agrees to accept the risks associated with the fact that they may not always be able to use the Service or perform urgent transactions using their User account.
5.22. The Service has the right to cancel an exchange if there are suspicions that the User received Funds as a result of any unlawful activity under the laws of the state where the Service is hosted or the state where the User is a resident.
5.23. In the case of a refund, Funds received from the User at night may be returned during the exchange service's business hours (10:00 — 21:00 MSK) in USDT equivalent at the time the Service begins operations.
5.24. When processing User Orders, the Service Administration may:
5.24.1. Terminate communication with a User who violates business communication etiquette, asks questions unrelated to the Service's provision of services, or fails to provide information necessary for the Service to provide services.
5.24.2. If necessary, block the operation and the User's Funds until they provide complete and sufficient data for identity verification.
5.24.3. Engage third-party contractors to fulfill its obligations.
5.24.4. Dispose at its sole discretion of any Funds received in the Service account without an Order being created.
5.24.5. Send the User to the email specified in their Account information about the exchange process status, as well as other information related to the Service's activities, including promotional content. The User may unsubscribe from promotional mailings by clicking the corresponding button in the received email.
5.24.6 Complete the order within up to 72 hours if:
The transaction amount differs from the amount specified in the order
An error was made in the payment details when creating the order
A cryptocurrency refund was requested
The order was suspended pursuant to Section 5.4 after receiving supporting documents.
5.25 Rule for providing new payment details when transfer is not possible
If the exchange service is unable to transfer funds to the client's specified payment details twice (with confirmation in the form of screenshots of the blocked transfer), the client must provide new payment details within 120 minutes of notification (via email, Jivo, WhatsApp, or Telegram).
If new payment details are provided later than 120 minutes after notification, then:
The exchange rate will be recalculated at the current rate at the time new payment details are received (rate for the direction: USDT BEP-20 → bank specified by the client); or
Funds will be returned in USDT (BEP-20 network) minus a 2% fee on the amount that could not be transferred.
5.26. Electronic notifications and informational messages
The Service Administration may send Messages to the email address specified when placing an order or registering an Account, including but not limited to:
notifications about the status of User Orders and operations;
notifications related to User Account management and security, including: Account access recovery, password reset, change or confirmation, login confirmation, login attempt notifications, changes to personal or contact data, and other actions aimed at ensuring User Account security;
information about new Service features;
informational and marketing messages about special offers, promotions, and other Service services.
5.26.1. By accepting these Rules, the User expresses consent to receive the specified Messages.
5.26.2. The User may at any time opt out of receiving informational and promotional mailings by using the corresponding link ("Unsubscribe" button) in the received email or by sending a notice to the Service email address info@exchnage.net.
5.26.3. Opting out of informational and promotional Messages does not affect the sending of mandatory notifications related to the provision of Service services, Account security, and fulfillment of User Orders.
6. Service Fees
6.1. Service fees are determined by the Service and published on the Service website. The Service Administration may change fees without additional notice to Users.
7. Taxation of User Transactions
7.1. The Service is not a tax agent for the User and does not calculate the User's tax payments, nor is it obligated to notify the User regarding their tax liabilities. The User agrees to pay all taxes independently in accordance with the tax legislation of the jurisdiction where the User is a tax resident.
7.2. No interaction between the User and the Service shall be construed as establishing agency, partnership, joint venture, employment, or any other legal relationship not expressly provided for in the Service Rules.
8. KYC & AML
8.1. The exchnage.net Service operates on the basis of applicable legislation, as well as ratified international agreements:
8.1.1. Guidance for a risk-based approach to virtual assets and virtual asset service providers (FATF).
8.1.2. 5AMLD EU — Directive (EU) 2018/843 of the European Parliament and of the Council of 30 May 2018 amending Directive (EU) 2015/849 on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing, and amending Directives 2009/138/EC and 2013/36/EU (Text with EEA relevance).
8.2. To minimize the risks of money laundering and terrorist financing, the Service reserves the right to refuse to provide exchange services at any stage if it is assumed that the exchange is in any way related to money laundering, terrorist financing, or other unlawful activity under the laws of the state where the Service is hosted, the state where the User is a resident, or under international law, and to conduct identity verification.
8.3. The exchnage.net Service may conduct AML checks of incoming user assets using AMLBot (amlbot.com). exchnage.net reserves the right to request additional information under the KYC policy
8.4. Protection of User personal data is ensured by the Service in accordance with the applicable laws of the state where the Service is hosted and the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data (CED No. 108).
8.5. Methods of processing and protecting User personal data are governed by the Personal Data Processing and Protection Policy published on the Service website.
8.6. If falsification (compromise) of communication flows or any negative impact on the normal operation of the Service software code directly or indirectly related to the User's Order is detected, Order execution by the Service is suspended, and for funds already received, Order parameters are recalculated in accordance with current conditions or, if the User disagrees with the recalculation, Funds are refunded to the User's payment details.
8.7. Any disputes related to the terms of these Rules shall be resolved by negotiation. If no agreement is reached, all disputes shall be resolved in accordance with the laws of the state where the Defendant is located.
8.8. Information on exchange operations is stored in the Service database and is the primary source relied upon by the parties to the offer established by these Rules in disputed situations.
8.9. To minimize the risks of money laundering and terrorist financing, the Service sends the user a request for additional information regarding the transaction. The procedure for verifying additional transaction information (verification) and the list of requested materials:
1) A video recording showing you logging into your wallet account (from which you sent the funds). The video must show the address bar of the resource where you log in. Next, go to the "outgoing transaction history" section where your transaction, amount, date and time, and Txid will be visible. Navigate to the blockchain network via Txid by clicking on the Txid (If the wallet does not allow this, copy the transaction Txid and search for it on https://www.blockchain.com/ru/).
— Next, appear on video holding an identity document (passport pages 2–3) unfolded and say: I, (Full name) confirm that this transaction belongs to me. I legally own the funds and do not engage in unlawful activity. I am conducting an exchange at "exchnage.net"
You may upload the video to a private secure drive and provide us with an accessible link for verification
2) A photo of your passport unfolded (pages 2–3) against the order window **ID:xxxxxx**
3) A selfie (photo of your face) next to your identity document (passport) unfolded (pages 2–3). All data must be clearly visible on the photos. Use JPG, JPEG, PNG formats.
All provided materials must be of sufficient quality for verification and match the data specified in the exchange order. Materials of inadequate quality will not be accepted for review.
9. Liability
9.1. The Service is not liable to the User for financial losses caused by unlawful actions of third parties.
9.2. The Service is not liable for any delayed or unfulfilled Orders caused by an error of the Payment system or bank specified by the User in the placed Order. The User agrees that in such cases all claims shall be directed to the relevant Payment system or bank. At the User's request, the Service assists in providing documents confirming use of the Service's exchange services when the User files a complaint or claim with the administration of the relevant Payment system or bank.
9.3. The Service does not verify the legitimacy or lawfulness of the User's ownership of cryptocurrency, electronic money, or fiat currency involved in a specific Operation. The Service presumes the good faith and legality of the User's ownership, use, and disposal of bank cards (accounts) and Funds thereon specified by the User during Payment. The Service is not liable for the User's ownership, use, or disposal of bank cards (accounts) and Funds that do not belong to them. All risks and liability for ownership, use, and disposal of bank cards (accounts) and Funds thereon lie with the User.
9.4. The User must promptly notify the Service Administration of changes to their email address and phone number by updating such data in their Account. Otherwise, the Service does not guarantee receipt of security notifications and is not liable for negative consequences to the User resulting from compromise of their Account login credentials for reasons beyond the Service's control.
9.5. The User must immediately notify the Service Administration of any unauthorized use of the User account or password, compromise of credentials, suspected Account breach, or any other security violation by email at info@exchnage.net
9.6. The User must not use means to conceal their actual location. The User must provide their accurate and true location to the Service Administration upon request. If the Service determines that the User's activity is suspicious or related to any kind of unlawful activity, the Service may suspend the Account, block pending transactions, or reject subsequent transactions.
9.7. The User is responsible for the accuracy and completeness of information and data provided during registration on the Service website. If the User entered inaccurate or incorrect personal data or provided incorrect data for Order fulfillment, the Service is not liable for any User losses resulting from such actions, regardless of intent.
9.8. The Service is not liable when the User accesses a fake website or Telegram account impersonating the genuine Service website address and Telegram account (a "mirror"). The current Internet address of the Service website and its Telegram account are listed on the Service website https://exchnage.net
9.9. Use of the Service for any kind of unlawful activity is prohibited.
9.10. All Service services are provided without any express or implied warranties, including implied warranties of merchantability and fitness for a particular purpose. The Service does not guarantee that all Service services and the exchnage.net website will be available 100% of the time to meet the User's needs. The Service will strive to provide its services as quickly as possible, but there is no guarantee that access will not be interrupted or that there will be no delays, failures, errors, omissions, or loss of transmitted information, including due to third parties.
9.11. By accepting these Rules, the User confirms that:
9.11.1. they have provided complete and truthful information about themselves, as well as genuine identification data.
9.11.2. they are not a participant in money laundering operations or transactions, in accordance with KYC & AML rules.
9.11.3. their income is not related to any unlawful activity under the laws of the state where the Service is hosted or the state where the User resides, including under KYC & AML rules.
9.11.4. they are not on any kind of "blacklists", "stop lists", or lists of persons involved in money laundering and terrorist financing in the country where they reside.
9.11.5. they are not subject to legal liability by law enforcement or tax authorities of the state where they reside for money laundering and terrorist financing, or for fraud or any other unlawful actions related to misappropriation of property.
9.11.6. trading and any actions related to cryptocurrency circulation are not unlawful under the laws of the state where the User resides.
9.12. The User agrees not to disrupt the Service by interfering with its software or hardware, or by distorting parameters (commands) transmitted to the Service.
9.13. If as a result of the User's actions, regardless of intent or negligence, the Service suffers damage, the User agrees to compensate such damage in full.
9.14. If the User receives a payment under an Order exceeding the amount specified in the Order, the User agrees to refund the funds to the payment details provided by the Service. The transfer fee in such case is paid by the exchange service.
9.15. The User acknowledges and agrees that the Service does not act as a financial advisor, does not provide investment advisory services, and any information transmitted by the Service to the User cannot be regarded as advice or guidance for action.
9.16. The User understands and accepts all risks associated with cryptocurrency circulation.
10. Force Majeure
10.1. The User or the Service shall not be liable to each other for failure to perform obligations related to the Service's provision of exchange services caused by circumstances beyond the parties' will and control that could not be foreseen or avoided, including declared or actual war, civil unrest, epidemics, earthquakes, floods, fires, and other natural disasters, actions of authorities, and other force majeure events, and may not claim any losses or damage arising from such circumstances.
10.2. The party unable to perform its obligation due to force majeure must notify the other party of the impediment and its impact on performance without delay, but no later than 3 (three) calendar days from the occurrence of such circumstances.
10.3. A party that fails to notify the other party of the impossibility of performing its obligations under this agreement loses the right to rely on such impossibility.
11. Final Provisions
11.1. Information about the User and their operations is not stored on the Service website server. At the User's request, account access may be restricted or deleted.
11.2. The Service response time to User requests is up to five business days from receipt of the relevant User request.
11.3. The terms of these Rules are agreed with the User in electronic form upon registration. Consent to the Rules published in electronic form constitutes valid acceptance of the full content of these Rules.
11.4. Information posted on the Service website https://exchnage.net, including all graphic images, text information, program code, etc., is protected by national and international copyright and related rights legislation. Unauthorized copying of materials is not permitted and entails full compensation for losses caused to the Service.
13. Contact Information
13.1. You can chat with staff during business hours via the online chat on the website in the bottom right corner of exchnage.net
13.2. You may also send an email to: info@exchnage.net